Free & Easy Returns Policy


If your product is damaged, defective, incorrect, or incomplete at the time of delivery, please raise a return request on the Flexible Finds website.
Return requests must be raised within 14 days for all items from the date of delivery.
All Flexible Finds items are 100% Authentic by Trusted Brands and are covered under a 2x Money Back Guarantee.


Note:

Groceries and Digital Goods are excluded from the 2x money-back guarantee.
For electronic appliances and mobile phone-related issues after usage or after the return policy period, please check if the product is covered under the seller’s warranty or brand warranty.


For purchases under Flexible Finds Like New, your product is covered under a 3-month Warranty (for phones) and a 6-month Warranty (for laptops and tablets). Refer to the Flexible Finds Like New Warranty Policy and Warranty Policy for complete Terms and Conditions.
For selected categories, we accept a change of mind. Please refer to the section below on the Return Policy per Category for more information.


Valid reasons to return an item:

The delivered product is damaged (i.e., physically destroyed or broken) / defective (unable to switch on).
Delivered product is incomplete ( has missing items and/or accessories).
The delivered product is incorrect (wrong product/size/color, fake item, or expired).


The delivered product does not match the product description or picture (the product is not as advertised).
The delivered product does not fit (the size is unsuitable).


Return Policy per Category:


Please note that certain items marked as non-returnable on the product page are not eligible for return. For more information, view the complete list of non-returnable items.

Phones and Tablets:


Phones, Tablets, Batteries & Chargers, Earphones & Headsets, Mobile & Tablet Accessories.

Change of Mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Flexible Finds’ assessment.

Note:

We do not accept returns for any used items. For mobile phones, you may raise a return request directly with Flexible Finds if the device is dead on arrival (does not switch on completely). If the mobile phone has already been activated*, please contact the seller or brand warranty provider directly for information regarding the manufacturer’s warranty.

*Mobile phone is considered activated once the SIM card has been inserted or when the phone has been connected to the internet via Wi-Fi.

Flexible Finds Like New Phones & Tablets:

Change of Mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Flexible Finds’ assessment.

Please contact Flexible Finds Customer Service for returns and refunds.

Fashion:


Clothing, Apparel, Sunglasses, Shoes & Accessories.

Change of mind is applicable for return and refund (excluding non-Flexible Finds items shipped from overseas).

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Flexible Finds’ assessment. Items must be unworn, unwashed, and unaltered with their tags intact. Any items found used will be rejected and returned to customers.

Bags, Eyewear, Jewelry, Watches, Women’s Intimate Apparel & Men’s Innerwear.

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Flexible Finds’ assessment. Items must be unworn, unwashed, and unaltered with their tags intact. Any items found used will be rejected and returned to customers.

Non-returnable items: All custom-made items, Fine Jewelry (gold, diamonds, gems, etc.)

Beauty & Health

Makeup, Fragrances, Moisturizers, Creams, Scrubs, Oils, Bath & Body Accessories, Personal Care & Health, Sexual Wellness, Shapewear, Food Supplements


Please note that once purchased, items in the Beauty & Health category cannot be returned or refunded due to a change of mind.


However, if you receive a damaged, defective, incorrect, or incomplete item, a refund will be issued after a thorough assessment by Flexible Finds.


Please be aware that for device-related issues occurring after the usage or expiration of the return policy period, you should check if the item is covered under the Seller or Brand Warranty. You can refer to our Warranty Policy for information on different warranty types and ways to contact the seller or manufacturer.


Please note that all types of beauty services are non-returnable and non-refundable.


Appliances



Please note that once purchased, items in the Appliances category cannot be returned or refunded due to a change of mind.


If you receive a damaged, defective, incorrect, or incomplete item, a refund will be issued after a thorough assessment by Flexible Finds.


For device-related issues occurring after the usage or expiration of the return policy period, please check if the item is covered under the Seller or Brand Warranty. You can refer to our Warranty Policy for information on different warranty types and ways to contact the seller or manufacturer.


Please note that we do not accept returns for used items. Flexible Finds will only accept returns for laptops with brand warranties if the device is dead on arrival (i.e., does not switch on completely). Once the brand seal has been opened or removed, please contact the seller or brand warranty provider directly for information regarding the manufacturer's warranty.


Non-returnable items include all software products labeled as non-returnable on their product details page. For any software-related technical issues or installation issues, don't hesitate to get in touch with the brand warranty provider directly for information regarding the manufacturer's warranty.


Computing & Gaming



Please note that once purchased, items in the Computing & Gaming category cannot be returned or refunded due to a change of mind.


If you receive a damaged, defective, incorrect, or incomplete item, a refund will be issued after a thorough assessment by Flexible Finds.


For device-related issues occurring after the usage or expiration of the return policy period, please check if the item is covered under the Seller or Brand Warranty. You can refer to our Warranty Policy for information on different warranty types and ways to contact the seller or manufacturer.


Please note that all software products labeled as non-returnable on their product details page are non-returnable. For any software-related technical or installation issues, don't hesitate to get in touch with the brand warranty provider directly for information regarding the manufacturer's warranty.


Flexible Finds Like New Laptops
Please note that once purchased, items in the Flexible Finds Like New Laptops category cannot be returned or refunded due to a change of mind.


If you receive an item that does not work at all after being delivered, is damaged, defective, incorrect, or incomplete, a refund will be issued based on the assessment conducted by Flexible Finds.


All Flexible Finds Like New items are covered under warranty. You can find the warranty details below each category.


Please note that all Flexible Finds Like New items are fully functional, but there may be minor cosmetic damage. It is recommended to protect these items from water/liquid damage, overheating from overuse, overcharging, and dust, as well as preventing them from falling. Please use only original chargers that are accompanied in the box to preserve battery health and prevent overcharging or overheating.


Flexible Finds reserves the right to reject or accept warranty claims on a case-by-case basis. Additionally, Flexible Finds reserves the right to modify the terms and conditions of the Flexible Finds Like New Warranty at any time without notice. For any questions or queries, please contact our Customer Care team.


TVs, Audios & Cameras



Please note that once purchased, items in the TVs, Audios & Cameras category cannot be returned or refunded due to a change of mind.


If you receive a damaged, defective, incorrect, or incomplete item, a refund will be issued after a thorough assessment by Flexible Finds.


For device-related issues occurring after the usage or expiration of the return policy period, please check if the item is covered under the Seller or Brand Warranty. You can refer to our Warranty Policy for information on different warranty types and ways to contact the seller or manufacturer.


Please note that movies, TV series, and music vouchers or services are non-returnable.


Flexible Finds Like New



Please note that once purchased, items in the Flexible Finds Like New category cannot be returned or refunded due to a change of mind.


If you receive an item that does not work at all after being delivered, is damaged, defective, incorrect, or incomplete, a refund will be issued based on the assessment conducted by Flexible Finds.


All Flexible Finds Like New items are covered under warranty. You can find the warranty details below each category.


Please note that all Flexible Finds Like New items are fully functional, but there may be minor cosmetic damage. It is recommended to protect these items from water/liquid damage, overheating from overuse, overcharging, and dust, as well as preventing them from falling. Please use only original chargers that are accompanied in the box to preserve battery health and prevent overcharging or overheating.


Flexible Finds reserves the right to reject or accept warranty claims on a case-by-case basis. Additionally, Flexible Finds reserves the right to modify the terms and conditions of the Flexible Finds Like New Warranty at any time without notice. For any questions or queries, please contact our Customer Care team.


Fashion & Accessories



Please note that once purchased, items in the Fashion & Accessories category cannot be returned or refunded due to a change of mind.


If you receive a damaged, defective, incorrect, or incomplete item, a refund will be issued after a thorough assessment by Flexible Finds.


Please note that undergarments, swimwear, socks, and earrings are non-returnable and non-refundable for hygiene reasons.


Flexible Finds does not provide any warranty for fashion and accessory items.


Home & Living



Please note that once purchased, items in the Home & Living category cannot be returned or refunded due to a change of mind.


If you receive a damaged, defective, incorrect, or incomplete item, a refund will be issued after a thorough assessment by Flexible Finds.


For device-related issues occurring after the usage or expiration of the return policy period, please check if the item is covered under the Seller or Brand Warranty. You can refer to our Warranty Policy for information on different warranty types and ways to contact the seller or manufacturer.


Please note that furniture, mattresses, bedding accessories, and personalized items are non-returnable and non-refundable.


Flexible Finds Like New Furniture
Please note that once purchased, items in the Flexible Finds Like New Furniture category cannot be returned or refunded due to a change of mind.


If you receive an item that does not work at all after being delivered, is damaged, defective, incorrect, or incomplete, a refund will be issued based on the assessment conducted by Flexible Finds.


All Flexible Finds Like New items are covered under warranty. You can find the warranty details below each category.


Please note that all Flexible Finds Like New items are fully functional, but there may be minor cosmetic damage. It is recommended to protect these items from water/liquid damage, overheating from overuse, overcharging, and dust, as well as preventing them from falling. Please use only original chargers that are accompanied in the box to preserve battery health and prevent overcharging or overheating.


Flexible Finds reserves the right to reject or accept warranty claims on a case-by-case basis. Additionally, Flexible Finds reserves the right to modify the terms and conditions of the Flexible Finds Like New Warranty at any time without notice. For any questions or queries, please contact our Customer Care team.


Books, Movies & Music



Please note that once purchased, items in the Books, Movies & Music category cannot be returned or refunded due to a change of mind.


If you receive a damaged, defective, incorrect, or incomplete item, a refund will be issued after a thorough assessment by Flexible Finds.


Please note that movies, TV series, and music vouchers or services are non-returnable.


Flexible Finds Like New Books



Please note that once purchased, items in the Flexible Finds Like New Books category cannot be returned or refunded due to a change of mind.


If you receive an item that does not work at all after being delivered, is damaged, defective, incorrect, or incomplete, a refund will be issued based on the assessment conducted by Flexible Finds.


All Flexible Finds Like New items are covered under warranty. You can find the warranty details below each category.


Please note that all Flexible Finds Like New items are fully functional, but there may be minor cosmetic damage. It is recommended to protect these items from water/liquid damage, overheating from overuse, overcharging, and dust, as well as preventing them from falling. Please use only original chargers that are accompanied in the box to preserve battery health and prevent overcharging or overheating.


Flexible Finds reserves the right to reject or accept warranty claims on a case-by-case basis. Additionally, Flexible Finds reserves the right to modify the terms and conditions of the Flexible Finds Like New Warranty at any time without notice. For any questions or queries, please contact our Customer Care team.


Please note that all types of beauty services are non-returnable and non-refundable.


Appliances



Please note that once purchased, items in the Appliances category cannot be returned or refunded due to a change of mind.


If you receive a damaged, defective, incorrect, or incomplete item, a refund will be issued after a thorough assessment by Flexible Finds.


For device-related issues occurring after the usage or expiration of the return policy period, please check if the item is covered under the Seller or Brand Warranty. You can refer to our Warranty Policy for information on different warranty types and ways to contact the seller or manufacturer.